Cancellation & Refund

Refund & Cancellation Policy – Chalofly

1. Domestic Flight Ticketing

Cancellation Policy:

  • Airline-Specific Charges: Cancellation fees depend on the airline’s fare rules.
  • 24-Hour Free Cancellation: Available for select airlines if canceled within 24 hours of booking and at least 7 days before departure.
  • After 24 Hours: Airline cancellation charges + Chalofly service fees apply.
  • Non-Refundable Tickets: No refund for non-refundable fares.

Refund Policy:

  • Refund Time frame: Credited within 7-14 working days after airline confirmation.
  • Mode of Refund: Credited to the original payment method.
  • Chalofly Service Fee: Non-refundable.
  • Chalofly shall not be liable to pay any refunds whatsoever in cases where the Airlines/ Bus closes its operations or declares itself as insolvent.
  • The customers or clients or agents shall not hold the Chalofly liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Bus operators closes its operation or declares itself as insolvent.

Rescheduling Policy:

  • Date Change Fees: As per airline policies + fare difference.
  • No-Show Tickets: No refund for missed flights without prior cancellation.

2. Bus Ticketing

Cancellation Policy:

  • Operator-Specific Rules: Cancellation fees depend on the bus operator.
  • Partial Refund: If canceled before the deadline set by the operator.
  • Last-Minute Cancellations: May result in 100% cancellation charges.
  • Non-Refundable Tickets: Some low-cost fares are fully non-refundable.

Refund Policy:

  • Processing Time: Credited issued within 3-7 working days.
  • Mode of Refund: Credited back to the original payment source.
  • Chalofly Service Fee: Non-refundable.

3. General Terms & Conditions

  • No Refund for No-Show: If a customer fails to board a flight or bus, no refund is applicable.
  • Airline/Operator Cancellations: Refunds will be processed as per their policy.
  • Force Majeure Events: No refunds for cancellations due to natural disasters, pandemics, or government-imposed restrictions.
  • Refund Processing Time: Depends on the respective airline or bus operator’s policies.